Frequently Asked Questions
How do I scan a letter?
Open xPlainly, tap "Scan New Letter", then take a photo, upload a PDF, or paste the text. The AI will analyze it in seconds.
Which languages are supported?
26 languages including English, German, Turkish, Arabic, Russian, Polish, Spanish, French, Italian, Hindi, Japanese, Korean, Chinese, Portuguese, Urdu, and more.
Is my data private?
Yes. Your saved letters are encrypted on your device before upload — only you hold the key, so xPlainly cannot read your stored letters. Storage and AI analysis run entirely on EU servers in Frankfurt, Germany, your document content never leaves the EU, and your letters are never used for AI training. Read our Privacy Policy for details.
How do I cancel my subscription?
iOS: Open Settings → tap your name → Subscriptions → xPlainly → Cancel.
Web/Android: Open xPlainly, go to Settings → Manage Subscription. You can cancel anytime.
Can I get a refund?
For App Store purchases, refunds are handled by Apple at reportaproblem.apple.com. For web subscriptions, contact us at support@xplainly.app.
The app crashed or something looks wrong
Sorry about that! Send us a quick email at support@xplainly.app with a short description and a screenshot if possible. We'll fix it fast.
How do I delete my account?
Open xPlainly → Settings → Delete Account. This removes your authentication, all your saved letters, and stored files. Action cannot be undone.
Does xPlainly work offline?
You need an internet connection to analyze letters, since the AI processing happens in the cloud. Already-analyzed letters in your archive can be viewed offline.
Still need help?
Email us at support@xplainly.app with as much detail as you can. Screenshots help us help you faster.